First of all, the ability to change the driver for an ongoing call is configurable. This means that if your system administrator does not want to activate this option, you will not see it in the actions menu.

HOW TO ACCESS IT?

When you are in the call card, in the actions menu, press the “SWITCH DRIVER” button. The window below will appear.

HOW TO CHANGE THE DRIVER FOR AN ONGOING CALL

Choose driver > From the choices of available drivers in the drop-down list, select the one you want to send the call to. Make sure you have validated your colleague’s availability before proceeding.

Then do “CONFIRM” and the call will be transferred to the ongoing calls of the chosen driver.