DRIVER

The truck operator training is intended for all company personnel who will be out on the road to execute calls. It is entirely focused on the TowSoft mobile app. We will cover all aspects pertaining to its usage as a driver.

Workshop
Lessons
Completed

1- Using the TS4 Mobile App - Where to Start ?

Download and Activate the TS4 Mobile App on Android or iOS Smartphone

In this lesson, we show you how to download the app with your smartphone and how to get your TowSoft User ID.

Lesson 1

How 3DS Payment Works – Payment Link

How to configure payment links with the 3DS system.

Permissions & Notifications in the Android Mobile App

In this lesson, we take a look at the permissions that are required by the Android app to ensure its proper functioning.

Permissions & Notifications in the iOS Mobile App

In this lesson, we take a look at the permissions that are required by the iOS app to ensure its proper functioning.

Dashboard Overview – TS4 Mobile App

In this lesson, we go through everything you see on the dashboard (home screen) of the TS4 mobile app.

Overview of the Admin Menu in the TS4 Mobile App

In this lesson, we take a look at the different options in the navigation menu.

Create a Quick Call In the TS4 Mobile App

In this lesson, we take a tour of the Quick call creation window.

Receiving & Accepting a Call in the TS4 Mobile App

In this lesson, we demonstrate how you will receive a call and how you can accept or decline it.

Changing Your Availability Status (Time Punching) In the TS4 Mobile App

In this lesson, we demonstrate how to manage your time stamp (punch) status inside the TS4 mobile app.

Changing the Ringtone for Your Incoming Calls in TS4

In this lesson, we show you how to change the ringtone for your incoming calls via the TS4 mobile app.

2- Lists of Calls in the TS4 Mobile App

List of Scheduled Calls in the TS4 Mobile App

In this lesson, we go over the list of scheduled calls and the actions that are possible from this window.

List of Calls on Standby in the TS4 Mobile App

In this lesson, we go over the list of calls on standby and the actions that are possible in this window.

List of Ongoing Calls in the TS4 Mobile App

In this lesson, we go over the list of ongoing calls and the actions that are possible from this window.

List of Completed Calls in the TS4 Mobile App

In this lesson, we go over the list of completed calls and the actions that are possible in this window.

3- Call Card in the TS4 Mobile App

Call Card; Call Info Tab in the TS4 Mobile App

Débutant

In this lesson, we will go over the intervention tab in the call card.

Call Card; Client Tab in the TS4 Mobile App

In this lesson, we give you an overview of the client tab in the call card.

Call Card; Vehicle Tab in the TS4 Mobile App

Débutant

In this lesson, we take you through the vehicle tab in the call card.

Call Card; Invoicing Tab in the TS4 Mobile App

In this lesson, we give you an overview of the invoicing tab in the call card.

4- Actions Menu in the TS4 Mobile App

Actions Menu Overview in the TS4 Mobile App

Débutant

In this lesson, we go over all the options in the actions menu.

Actions Menu; Take a Break, in the TS4 Mobile App

In this lesson, we show you how to report your breaks with the mobile app.

Actions Menu; Changing the Call Status, in the TS4 Mobile App

In this lesson, we show you how to report your call execution steps properly in the TS4 mobile app.

Actions Menu; Collecting Disclaimers (Signatures), in the TS4 Mobile

In this lesson, we show you how to collect disclaimers in the TS4 mobile app.

Actions Menu; Taking Pictures, in the TS4 Mobile App

In this lesson, we show you how to take pictures of your calls in the TS4 mobile app.

Actions Menu; Selling Parts, in the TS4 Mobile App

In this lesson, we show you how to sell parts during a call in the TS4 mobile app.

Actions Menu; Vehicle Impounding, in the TS4 Mobile App

In this lesson, we show you how to impound a vehicle in the TS4 mobile app.

Actions Menu; Notes, in the TS4 Mobile App

In this lesson, we show you how to add notes to a call in the TS4 mobile app.

Actions Menu; Send Documents, in the TS4 Mobile App

Débutant

In this lesson, we show you how to send documents (invoices, delivery slips or others) in the TS4 mobile app.

Actions Menu; Changing Driver, in the TS4 Mobile App

In this lesson, we show you how to change the driver for an ongoing call in the TS4 mobile application.

5- Driver tasks