List of Completed Calls in the TS4 Mobile App

In this lesson, we go over the list of completed calls and the actions that are possible in this window.

Objectives of the lesson :

  • Understand how calls appear in this list and what actions are possible from there.



Lesson Content

Accessible by pressing “Completed” from the dashboard.

 

 

 

You will find in this window a compact view of the calls which have been completed during the current day or previously, depending on the chosen filter.

 

 

 

 

 

POSSIBLE ACTIONS

 

Change view → At the top right corner of the window, you can have a view for all calls completed by the team or a view for calls that you have completed yourself.

 

Filter by date → At the top of the window, you have the option to choose time ranges for which you want to display completed calls.

 

Navigate in the map → By putting your two fingers in the map and moving them apart, you will be able to zoom. Move them outside-in to zoom out.

 

Consulting a call → In the block associated with the call, press the green button, displaying “GO”, located at the bottom. From there, you can view all the details of the completed call and modify them as needed.

 

Have the details of the call read to you → In the block associated to the call, press the yellow button located in the lower right corner. An automated reading of the call details will be performed.


Press on Enter when you're done typing to start the search